Help

Frequently Asked Questions

Booking & Payment

How do I book a cottage? Select your dates on the property page and book securely via GuestDiary, our booking platform. You'll receive instant confirmation by email.

Do you offer a payment plan? Where available, this is noted on the individual property page under Check Availability.

Arrival & Departure

What time is check-in and check-out? This varies by property and is shown under "At A Glance" on each listing — typically 4:00pm check-in and 10:00am check-out.

Dogs & Guests

Can I bring my dog? Many of our cottages are dog friendly — look for the "Dog Friendly" tag, and check the property's "At A Glance" section for any charge or restrictions.

Changes & Cancellations

Please see our Guest Booking T&Cs for full details on amendments and cancellations, or contact us directly.

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